Last Updated: December 2025

1. Introduction

Welcome to MSD Sales and Supplies. These Terms and Conditions (“Terms”) govern your use of our website msdsalesandsupplies.com and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or services.

1.1 About Us

MSD Sales and Supplies is a trading name of [Insert legal company name and registration number]. Our registered office is at: Mullahoran, Co. Cavan, H12 NW83 You can contact us at:
  • Email:danielsmith.msd@gmail.com
  • Telephone: 0877701243

2. Definitions

In these Terms:

  • “We”, “us”, or “our” refers to MSD Sales and Supplies
  • “You” or “your” refers to the customer or user of our website
  • “Website” refers to msdsalesandsupplies.com
  • “Products” refers to all goods offered for sale on our website
  • “Order” refers to your purchase request for Products
  • “Contract” refers to the legally binding agreement between you and us

3. Use of Our Website

3.1 Eligibility

You must be at least 18 years old to use our website and purchase Products. By placing an order, you confirm that you are of legal age to enter into a binding contract.

3.2 Account Registration

You may be required to create an account to access certain features or place orders. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Ensuring your account information is accurate and up to date

You must notify us immediately of any unauthorised use of your account.

3.3 Acceptable Use

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Transmit any viruses, malware, or harmful code
  • Interfere with the proper functioning of our website
  • Copy, reproduce, or distribute content from our website without permission
  • Use automated systems (bots, scrapers) to access our website

4. Product Information

4.1 Product Descriptions

We make every effort to ensure that product descriptions, images, and specifications are accurate. However:

  • Colours may vary due to monitor settings
  • Images are for illustrative purposes and may not exactly match the product
  • We reserve the right to correct errors in product information
  • Product specifications may be updated by manufacturers without notice

4.2 Availability

All orders are subject to product availability. If a product becomes unavailable after you place an order, we will:

  • Notify you as soon as possible
  • Offer a suitable alternative (if available)
  • Issue a full refund if you do not accept the alternative

4.3 Pricing

All prices are displayed in Euro (€).

We reserve the right to:

  • Change prices at any time without prior notice
  • Correct pricing errors (if an incorrect price is displayed, we will contact you before processing your order)

The price you pay will be the price displayed at the time you complete your order, subject to correction of genuine errors.

5. Ordering Process

5.1 How to Order

To place an order:

  1. Select the products you wish to purchase
  2. Add them to your shopping basket
  3. Review your order and proceed to checkout
  4. Provide delivery and payment information
  5. Confirm and submit your order

5.2 Order Acceptance

Your order constitutes an offer to purchase products from us. We may accept or reject your order at our discretion.

A contract is formed when:

  • We send you an order confirmation email
  • We accept payment for your order
  • We dispatch your order

We reserve the right to refuse any order, including but not limited to situations where:

  • Products are unavailable
  • Pricing errors have occurred
  • We suspect fraudulent activity
  • We cannot verify your payment details

5.3 Order Confirmation

Once we accept your order, we will send you an order confirmation email containing:

  • Order number
  • Products ordered
  • Delivery address
  • Total price including VAT and delivery charges
  • Estimated delivery timeframe

Please check your order confirmation carefully and contact us immediately if there are any errors.

6. Payment

6.1 Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal

6.2 Payment Processing

  • Payment must be received in full before we dispatch your order
  • Payment is processed securely through our payment service providers
  • We do not store your full card details on our servers
  • For security purposes, we may request additional verification before processing payment

6.3 Payment Issues

If payment is declined or fails:

  • Your order will not be processed
  • We will notify you and request alternative payment
  • We reserve the right to cancel the order if payment cannot be obtained

7. Delivery

7.1 Delivery Area

We deliver to addresses within:

  • Ireland

7.2 Delivery Charges

Delivery charges vary based on:

  • Order value
  • Delivery location
  • Delivery speed selected

All delivery charges will be clearly displayed at checkout before you complete your order.

7.3 Delivery Process

  • We will notify you when your order is dispatched with tracking information (where available)
  • A signature may be required upon delivery
  • If you are not available, the courier will leave a delivery card with instructions
  • You are responsible for providing accurate delivery information

7.4 Failed Deliveries

If delivery fails due to:

  • Incorrect address provided by you
  • No one available to accept delivery (after reasonable attempts)
  • Refusal to accept delivery

You may be charged for additional delivery costs or return shipping.

7.5 Risk and Title

  • Risk of loss or damage passes to you upon delivery
  • Title (ownership) of products passes to you upon receipt of full payment and delivery

8. Returns and Refunds

8.1 Your Right to Cancel (Distance Selling Regulations)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason.

The cancellation period expires 14 days from the day:

  • On which you (or a third party you designate) receives the goods
  • On which you receive the last of the goods (for multiple items ordered in one order but delivered separately)

8.2 Returning Products

You must:

  • Return products without undue delay and within 14 days of notifying us of cancellation
  • Return products in their original condition and packaging
  • Ensure products are unused and in a resaleable condition
  • Package products securely to prevent damage during transit

We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.

8.3 Diminished Value

You are responsible for any diminished value of products resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

8.4 Exceptions to the Right to Cancel

The right to cancel does not apply to:

  • Products made to your specifications or clearly personalised
  • Sealed goods which are not suitable for return due to health or hygiene reasons, if unsealed after delivery
  • Goods that have deteriorated or expired
  • Products that cannot be returned due to their nature (e.g., hazardous materials)

8.5 Faulty or Damaged Products

If products arrive faulty or damaged:

  • Notify us within 48 hours of delivery
  • Provide photographs of the damage
  • Do not discard packaging
  • We will arrange collection and provide a full refund or replacement

8.6 Incorrect Products

If we send you incorrect products:

  • Notify us immediately
  • We will arrange collection at no cost to you
  • We will send the correct products or provide a full refund

9. Warranty and Liability

9.1 Product Warranty

Products are covered by:

  • Manufacturer’s warranty (where applicable)
  • Your statutory rights under the Consumer Rights Act 2015

Nothing in these Terms affects your statutory rights.

9.2 Consumer Rights Act 2015

Under the Consumer Rights Act 2015, products must be:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If products do not meet these requirements, you may be entitled to a repair, replacement, or refund.

9.3 Limitation of Liability

To the extent permitted by law: We do not exclude or limit liability for:
  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded or limited by law
We exclude liability for:
  • Loss of profits
  • Loss of business
  • Business interruption
  • Loss of business opportunity
  • Any indirect or consequential loss
Our total liability for any claim arising from your use of our website or purchase of products shall not exceed the amount you paid for the relevant product(s).

9.4 Product Use

  • You are responsible for ensuring products are suitable for your intended use
  • You must follow all manufacturer instructions and safety guidelines
  • We are not liable for misuse of products or failure to follow instructions

10. Intellectual Property

10.1 Ownership

All content on our website, including:

  • Text, graphics, logos, images
  • Product descriptions and photographs
  • Software and code
  • Trade marks and branding

is owned by or licensed to us and is protected by copyright, trade mark, and other intellectual property laws.

10.2 Limited Licence

You may:

  • View and print pages from our website for personal, non-commercial use
  • Download product information for the purpose of placing an order

You may not:

  • Reproduce, modify, or distribute content without our permission
  • Use content for commercial purposes
  • Remove copyright or proprietary notices

11. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal data.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy, available at Privacy Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

  • The content of third-party websites
  • The privacy practices of third parties
  • Any loss or damage arising from your use of third-party websites

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God (floods, storms, earthquakes)
  • War, terrorism, or civil unrest
  • Government actions or restrictions
  • Strikes or labour disputes
  • Failure of suppliers or subcontractors
  • Pandemics or epidemics
  • Telecommunications or internet failures

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at any time.

14.5 Third-Party Rights

These Terms are between you and us. No third party has any right to enforce any provision of these Terms.

14.6 Governing Law

These Terms are governed by the laws of England and Wales.

14.7 Jurisdiction

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes in law or regulation
  • Changes to our business practices
  • Improvements to our services

We will notify you of any material changes by:

  • Posting the updated Terms on our website
  • Updating the “Last Updated” date
  • Sending you an email notification (for significant changes)

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.